• Phone: +91 9894557471
  • Email: info@grameya.com
Category : IT Software - Developer

Technical Support Engineer

Job Description




    Role: Technical Support Engineer
    Experience: 3-5 Years
    Skills: SQL Query, Windows Server, Investigative Support
    Notice: 0-30 Days
    Location: Chennai

    Job Description:

    Roles and Responsibilities:

    ➢ Provide Remote Technical Support to customers for the enterprise products
    ➢ Manage customer trouble tickets.
    ➢ Provide troubleshooting support and problem resolution to customers
    ➢ Should be willing to work on Sunday to Thursday shift.

    Skill Sets Required:

    ➢ Good Communication skills.
    ➢ Good Knowledge & experience in SQL queries and Stored Procedures
    ➢ Basic knowledge on Windows servers
    ➢ Good knowledge in XML, JSON and EDI
    ➢ Technical/Business skills and ability to work within a team Client centric mindset
    ➢ Work experience in Web Services (SOAP/REST/Swagger/JSON/Curl/Postman).
    ➢ Contribute to the creation and review of knowledge articles
    ➢ Experience in writing scripts using Python/PowerShell also be added weightage
    ➢ Investigative support skills

    Interested candidates can share updated resume to srivatsan.vasudevan@smartpoint.in with subject as Technical Support

Overview

  • Company: SmartPoint Technologies Private Limited
  • Location: Chennai
  • Job Type: Permanent
  • Experience 3-5 Years
  • Salary (INR) 6 LPA - 9 LPA
  • Date Posted 2022-05-28
  • Notice Period One Month
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