• Phone: +91 9894557471
  • Email: info@grameya.com

Job Description



    Role: Email Support Engineer (International Non Voice Process)
    Experience: 1-5 Years
    Skills: Good email skills, Good communication skills, Customer Support, SQL Query
    Notice-0-30 Days
    Shift: Night Shift
    Location-Chennai

    Job Description:

    Roles and Responsibilities:

     Provide Remote Technical Support to customers for the enterprise products
     Manage customer trouble tickets.
     Provide troubleshooting support and problem resolution to customers
     Windows PC troubleshooting competence.
     Night shifts US Day Support (Indian Night time)

    Skill Sets Required:

     Good Communication Fluency in English and good email writing skills
     Experience in BPO Is mandatory
     Good Knowledge & experience in SQL queries and Stored Procedures
     Basic knowledge on Windows servers
     Basics on JBOSS, ESB and AS2
     Good knowledge in XML and EDI
     Quick understanding of customers’ tactics and quick problem-solving skills
     Prior technical documentations experience
     Prior call center/BPO experience
     Investigative support, and help with IQs

    Interested candidates can share updated resume to srivatsan.vasudevan@smartpoint.in with subject as email support

Overview

  • Company: SmartPoint Technologies Private Limited
  • Location: Chennai
  • Job Type: Permanent
  • Experience 1-5 Years
  • Salary (INR) 6 LPA - 9 LPA
  • Date Posted 2022-05-28
  • Notice Period One Month
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